George Warren

We collaborate between teams and sometimes need to be able to view calls assigned to other teams, in the past i believe we ran into the issue where we would go to view a call and it would say you dont have permissions to view this call and we found this was due to the user not being in the team it was assigned to. We have since added users to the other teams but with just "can view" and not "can action" and then dont add them to the list of users calls can be assigned to in that team. Users then find they are getting a barrage of emails about call assignments to all the other teams and we have been managing this with outlook rules but i just wanted to see if we were doing things the wrong way and if there was an easier way to achieve the ability to view calls/tickets assigned to other teams without the need to get all the emails relating to that teams calls.

We are looking at having a process to approve requested software, would it be possible to add an entry to a simple list based on the outcome of an activity. Eg there is a activity in the call to review if the software is approved or rejected and if you clicked approved it would take a field (either an answer to one of the questions from the Progressive Capture or from the reason field) and add it to the approved list in the simple lists? Bit niche but would save having to go into the admin section to update the list and could be done by non admins.

Sorry needed to log out and back in fully. Apologies.

Hello - Could we please be added to the queue if not already, my colleague Colin Chalmers did post earlier. Thanks