[News Feed - content]

How do I include notifications from assigned tickets in my News Feed?

[Notification to engineers on ticket assignment]

@Victor thanks for verifying that.

And I confirm that as per the Wiki all the correct info is in place with regards to correct templates to use.

Still, not being received.

[Notification to engineers on ticket assignment]

@Victor - I'm in "Home - Hornbill Service Manager - Application Settings" and neither of those settings are listed.

Am I in the correct section?

[Notification to engineers on ticket assignment]

@Victor yes 

• guest.app.requests.notification.emailDomain and 
• guest.app.requests.notification.emailMailbox

have both been configured.

Its strange as as far as I can tell all of our other email notifications work.

[Notification to engineers on ticket assignment]

 

My IT Team are not receiving email notifications when a ticket is assigned directly to them. I have the application seeting below set to "both" (both email and hornbill notification)

guest.app.requests.notification.notificationType.assignment Notification type to request owner when request is now assigned to an individual

 

The Hornbill notification applies and works as it should. Its just the email notification that doesnt come through.

[Subscribers can't see Services]

@Victor - none other than assigning orgs to services.

It now looks like it might only be affecting one Org so we will do a bit more investigating.

[Hiding Services from Subscribers]

Its a separate issue from the one originially raised, so I've created a new topic.

[Subscribers can't see Services]

We originially had all Services set for anyone to view (all services completely open for all users/contacts)

Due to new customers coming onboard we had a requirement to tidy this up and lock it down a bit.

As a result we specifically added the Orgs that needed access to that Service.

Not sure if its all but some contacts that are within a subscribed Org are unable to log tickets against the Service unles we revert to "All Contacts" being subscribed

[Hiding Services from Subscribers]

Sorry @James Ainsworth yes, this should have been posted under Customer Manager.

The issue we have is that subscribers are unable to see what they are subscribed against.

The only way we're getting it to work is by adding the "All Contacts" option.

[Hiding Services from Subscribers]

Is there an obvious way from hiding a Service or a list of Services being listed for any given Customer?