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grahambird80

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Posts posted by grahambird80

    Force an IMAP sync of mailbox?

    in System Administration

    Posted

    Is there any way to force the Hornbill system to pull mail from the mailbox?

    We had an issue preventing the configured mailbox IMAP connection which has been resolved and the test shows success, but no mail is being pulled from mailbox to hornbill mailbox?

    Is there anywhere to see logs for mailbox activity?

    Using Board Manager for SCRUM

    in Board Manager

    Posted

    25 minutes ago, TrevorHarris said:

    Hi @grahambird80

    This feature is still on our backlog but unfortunately we have not had time to implement it as of yet and still do not have a timescale of when it may be ready

    Thanks

    Trevor Harris

    Thanks for the info, will go with the external 3rd party solution for the time being

    Azure AD account can't sign on to Service portal

    in System Administration

    Posted

    Hello AgentVinh and Victor,

    I had been trying to transition for ADFS over to Azure AD for SSO, I had created 3 instance in Azure AD Enterprise Apps and imported the Metadata in to three different SSO profiles in Hornbill Admin however this didn't work, i was getting and Cert trust error.

    To fix this I just setup one SSO Profile in both Azure AD and Hornbill Admin and added all three Identifier (Entity ID) URLs to the SSO profile in Azure AD, once that was done all was working.  

    Now that I think about this it makes sense as when I had 3 profiles in both Hornbill would pass the auth to Azure AD which completed the auth and then send back a SSL Cert that hornbill received and as there was three profiles setup in Hornbill it didn't know which one to match it to.

    I did try having just the one SSO Profile in Hornbill and three in Azure AD but that didn't work ether, again because each Azure Profile had its own Cert and Hornbill only trusted the one.

    Hope that this helps someone else.

    Cheers,

    Graham

     

    image.png

    ESP Image Converter Tool failed

    in Integration Connectors, API & Webhooks

    Posted

    Hi @Steve Goldthorpe

    Here is the JSON for the LDAP Import;

    {
      "version": 4,
      "User": {
        "AccountMapping": {
          "UserId": "[sAMAccountName]",
          "UserType": "basic",
          "Name": "[cn]",
          "Password": "",
          "FirstName": "[givenName]",
          "LastName": "[sn]",
          "JobTitle": "[title]",
          "Site": "[extensionAttribute12]",
          "Phone": "[telephoneNumber]",
          "Email": "[extensionAttribute11]",
          "Mobile": "[mobile]",
          "AbsenceMessage": "",
          "TimeZone": "W. Europe Standard Time",
          "Language": "",
          "DateTimeFormat": "dd/MM/yy HH:mm",
          "DateFormat": "dd/MM/yy",
          "TimeFormat": "HH:mm",
          "CurrencySymbol": "€",
          "CountryCode": "[c]"
        },
        "UserDN": "[distinguishedName]",
        "Type": {
          "Action": "Create",
          "Value": "user"
        },
        "Status": {
          "Action": "None",
          "Value": "active"
        },
        "Role": {
          "Action": "Create",
          "Roles": [
            "Basic User Role",
            "Self Service User"
          ]
        },
        "ProfileMapping": {},
        "Manager": {
          "Action": "Both",
          "Value": "[manager]",
          "Options": {
            "GetStringFromValue": {
              "Reverse": false,
              "Regex": "CN=(.*?)(?:,[A-Z]+=|$)"
            },
            "MatchAgainstDistinguishedName": false,
            "Search": {
              "Enable": false
            }
          }
        },
        "Image": {
          "Action": "Both",
          "UploadType": "AD",
          "InsecureSkipVerify": false,
          "ImageType": "jpg",
          "Value": "[thumbnailPhoto]",
          "URI": "thumbnailPhoto"
        },
        "Site": {
          "Action": "Both",
          "Value": "[extensionAttribute12]"
        },
        "Org": [
          {
            "Action": "Both",
            "Value": "[co]",
            "MemberOf": "",
            "Options": {
              "Type": 4,
              "Membership": "member",
              "TasksView": true,
              "TasksAction": true,
              "OnlyOneGroupAssignment": false
            }
          }
        ]
      },
      "LDAP": {
        "Server": {
          "keySafeID": 1,
          "InsecureSkipVerify": false,
          "Debug": true,
          "ConnectionType": ""
        },
        "Query": {
          "Attributes": [
            "cn",
            "distinguishedName",
            "sn",
            "telephoneNumber",
            "mobile",
            "sAMAccountName",
            "userPrincipalName",
            "givenName",
            "description",
            "department",
            "manager",
            "thumbnailPhoto",
            "extensionAttribute11",
            "employeeID",
            "title",
            "c",
            "extensionAttribute12",
            "co",
            "jpegPhoto"
          ],
          "Scope": 2,
          "DerefAliases": 1,
          "TypesOnly": false,
          "SizeLimit": 0,
          "TimeLimit": 0,
          "Filter": "(&(objectClass=user)(division=Standard))",
          "DSN": "OU=NAME,DC=DOMAIN,DC=COM"
        }
      },
      "Advanced": {
        "LogLevel": 1,
        "LogRetention": 0,
        "PageSize": 500
      },
      "Actions": [
        {
          "Action": "None",
          "Value": "[department]",
          "Options": {
            "regexValue": ""
          },
          "Output": "department"
        }
      ]
    }

     

    ESP Image Converter Tool failed

    in Integration Connectors, API & Webhooks

    Posted

    Hello Steve,

    I have downloaded the latest version of the LDAP tool however i am still getting the same error :-(

    To confirm I have configured the LDAP as per the Wiki - https://wiki.hornbill.com/index.php/LDAP_User_Import and I am using the thumbnailPhoto attribute

    I have tried with JPG and PNG set but still get the same error.

    2018/11/12 11:40:31 [DEBUG] User Proflile Image Set: smakop
    2018/11/12 11:40:31 [DEBUG] DAV Upload URL: https://mdh-p01-api.hornbill.com/spiritenergy/dav/session/smakop.jpg
    2018/11/12 11:40:31 [DEBUG] Profile Set Image URL: /session/smakop.jpg
    2018/11/12 11:40:31 [DEBUG] Profile Image Set XML <params><objectRef>urn:sys:user:smakop</objectRef><sourceImage>/session/smakop.jpg</sourceImage></params>
    2018/11/12 11:40:31 [ERROR] Unable to Update User Image: smakop Error: ESP Image Converter Tool failed
     

     

    ESP Image Converter Tool failed

    in Integration Connectors, API & Webhooks

    Posted

    Hello All,

    I have configured LDAP import from Active Directory to Hornbill and we want to import the Photo's that we store in AD to Hornbill, however I am getting this error message;

    [DEBUG] User Proflile Image Set: username
    [DEBUG] DAV Upload URL: https://mdh-p01-api.hornbill.com/instance/dav/session/username.png
    [DEBUG] Profile Set Image URL: /session/username.png
    [DEBUG] Profile Image Set XML <params><objectRef>urn:sys:user:edevos</objectRef><sourceImage>/session/username.png</sourceImage></params>
    [ERROR] Unable to Update User Image: edevos Error: ESP Image Converter Tool failed

    This is the same if I select JPG or PNG

    Anyone got this working from Active Directory?

    Cheers,

    Graham

    FEATURE REQUEST - Progressive Capture

    in Service Manager

    Posted

    Hi DeadMeatGF,

    Its during the progressive capture that we want to filter it down another level beyond a users Site Assets to a specific Asset Type, in this case printers.

    What we have configured so far is;

    image.thumb.png.95885b4ce6ec8361d108024ec217a68e.png

    However this will show the users all the printers that are configured for all our sites.

    FEATURE REQUEST - Progressive Capture

    in Service Manager

    Posted

    At the moment we can display all the Pritners by selecting "Get Asset By Class" and flitering on the "Class ID" and then users can search for the printer.

    We would like their to be the ability to select an asset during progressive caputre based on the Site that the User is located in.

    E.g. If logging a request for additional Toner for a printer we would like the system to narrow down the list of assets to the pritners that are in the users site.

    ESP Image Converter Tool failed

    in System Administration

    Posted

    Hello All,

    I have configured LDAP import from Active Directory to Hornbill and we want to import the Photo's that we store in AD to Hornbill, however I am getting this error message;

    [DEBUG] User Proflile Image Set: username
    [DEBUG] DAV Upload URL: https://mdh-p01-api.hornbill.com/instance/dav/session/username.png
    [DEBUG] Profile Set Image URL: /session/username.png
    [DEBUG] Profile Image Set XML <params><objectRef>urn:sys:user:edevos</objectRef><sourceImage>/session/username.png</sourceImage></params>
    [ERROR] Unable to Update User Image: edevos Error: ESP Image Converter Tool failed

    This is the same if I select JPG or PNG

    Anyone got this working from Active Directory?

    Cheers,

    Graham

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