[Change Favicon]

How do you change the Favicon on service manager. We would like to use our own one.

[connect all users as impacted when there is a P1 incident]

Please can you add a way to connect all users as impacted when there is a P1 incident.

At present I am led to believe that you have to add each individual that might be impacted. 

An idea may be to impact add per site.

[Email Attachments not appearing in requests]

We would like to be added to this

[Routing email with more than one address fails]

Hi

Please can someone help me figure out why emails don't get routed if there is more than one email address in the To: field

E.g. People might email our mailbox but include another person as well, not cc'd. -

Quote

To: <removed_email_address>; <removed_email_address>

The syntax I'm using is:

toAddress = '<removed_email_address>' or '<removed_email_address>'

I have also tried, which fails even without a 2nd email address added

toAddress IN '<removed_email_address>' or '<removed_email_address>'

Steff