John Delamare-Timms
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Posts
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Enhancement Requests
Posts posted by John Delamare-Timms
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Thanks @Steven Boardman that's really helpful.
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Thank you for the demo @Steven Boardman I have one quick question regarding the ability to view team requests. Could this function this be restricted by individual service domain at all? for example it would be useful for a team to be aware of facilities faults/requests logs but perhaps not appropriate to view HR ones as they may be in relation to a request regarding personal information.
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Hi Gemma,
That sounds like something we could really use and it will allow us to have an audit and governance of our use of the system in one place (& more importantly within the system itself) At the moment we have to t refer to our folders within the network to access spreadsheets etc outlining audits of changes made to the system, whereas this will allow us to have it within Hornbill.
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Working within a multi-team structure the ability to have different teams using the live chat function at the same time would be a big benefit. Any development in this area would be highly encouraged by us.
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Asset Column
in Employee Portal
Posted
Currently on the Request List you can customise/configure your columns, is it possible to add a column for ‘Assets’ at all?
This would really help us establish which asset is with a particular job request as we currently use the asset function as ‘contractors’ within Facilities.
This would also really benefit us as we could potentially create different ‘views’ via a particular asset.