Rohit Govind

Hi, Since I updated to the latest version of Service Manager this morning our INC and SR BPM's are no longer applying our Response and resolution targets. We have Start Response/Resovle timers configured. Has anyone else noticed this yet or is this isolated to our environment?

Yes I made sure they were all selected. I've printed using the native browser print option and this print all the ticket information albeit in browser view format which is not very neat. Thanks, Rohit.

Hi, I'm trying to print request ticket information including full timeline history but it doesn't seem to be working. I get everything except timeline information. Anyone else have this issue? See attached example. I'm expecting a lot more information in the timeline section.

Hi Trevor, Appreciate your response thanks very much. I will archive the users from now. Rohit.

Hi, How do I remove a user with Full Type to Basic access without loosing the timeline data. The user has left so need to remove completely from the system. Thanks, Rohit.

Yes it working again. Any ideas what happened? Thanks Rohit.

Not sure if you're aware but having problems logging on to Service Manager this morning. Same errors as before: Operation timed out after 10008 milliseconds with 0 out of -1 bytes received Please contact you system administrator or click here to try again Can someone look into this please? Thanks Rohit.

back on line, thanks

Looks very similar to the issue from yesterday, anyone at Hornbill looking into the issue?

Yep, we have the same: Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received Please contact you system administrator or click here to try again

Hi James, Thanks for your feedback, I will review your suggestions and let you know how I get on. Regards, Rohit.

Hi Request search results view – Can additional views be added in to the Request search results view, such as details? Or can the search results output be exported to file? Thanks, Rohit.

Hi David, Thanks for your swift response, I've just tested and its all working again.

Hi, We just noticed a number of tickets that were meant to come off hold are no longer doing so. I couldn't find any specific settings for on-hold. See example below. Any idea's why this might be? Thanks, Rohit.

great thanks for the update.

Hi Ehsan, Do you know if the fix has been applied to the latest update? Thanks, Rohit.

All back up and logged in

Thanks for your response and I've just been informed it is an internal issue which is preventing our access. Sorry for the confusion. Thanks, Rohit.

Hi Having problems logging on to Service Manager portal this morning getting message could not connect to server?

Thanks, role on 1st May.... There nothing more mind numbing then manually closing dozens of tickets.

How dare they disobey.... Thanks,

Yes, a whole bunch of them I manually closed this morning. Below is a couple of examples: IN000001449 SR00001790

Hi, We have several BP workflows setup for Incidents and SR's and each process has been setup with a "Reopen request" human task which has a Lifespan setting set to expire after 2 days. I've attached a screen shot for review. When we setup the process and tested it the workflow worked as defined and tickets we're closing automatically after the 2 day lifespan had expired but I've recently noticed that this is not the case and I'm having to manually close tickets. Just wanted to know if anyone else has had any issue when setting up lifespan settings? Thanks, Rohit.

Hi All, l thanks for the feedback, shame its not flexible in its configuration. Regards Rohit.

All I'm trying to do is be able to close multiple resolved ticket in one go. Thanks, Rohit