Rohit Govind

Hi @Chaz Sorry, but I don't understand your response, can you clarify please? Thanks, Rohit,

Hi, We recently applied new update to Service Manager and decided to use the app.experimental.multipleRequestsAction but I'm not sure its working properly. Just wondering if anyone else has used it and has got the same issue or I've just not set it up correctly or 2 is the limit that you can simultaneously can select? This is the behaviour I get is as follows: First of all I'm only able to select 1or 2 incidents/requests only for the actions/assign request option to appear If I select more than 2, the option disappears as you can see below. Thanks, Rohit.

Yep, I can see its gone now. Thanks again for your help.

Thanks you for assistance, please go ahead and delete the message. Thanks Rohit.

I've attached screen shot if this helps. Thanks, Rohit

Hi Daniel, I am using the new view but I've tried using the old view to no avail. Nothing special about the email, is an automated backup report we receive on a regular basis and subsequent emails of the same type have deleted without any issues. So when I try to delete, I get the green notification banner at the bottom indicating email has been deleted, to undo click here. However, the email does not get moved into the deleted items and after a while I get "Operation timed out after 10004 milliseconds with 0 out of -1 bytes received" error message and the "Oops you don't have access to the email" error screen with a red notification banner displaying "Unable to delete message, could not connect to server, Error Code: -1" Also, I've check my permissions and I have access to the mailbox and admin role permissions. I hope this helps. Thanks, Rohit.

I am unable to delete an email which seems to be stuck in the Inbox. I've tried Delete/Empty folder, Raise new/Move none of which have worked? All new incoming emails are not affected so I’m pretty sure it not a permissions issue? Any idea how to remove this email out of the inbox?