[CRITICAL - Issue after automated upgrade to build 2892]

@Gerry

Looks like the team were able to update us - this is now working for us, including changes.

Thanks for your help with this.

[CRITICAL - Issue after automated upgrade to build 2892]

@Gerry

Ok thank you.

[CRITICAL - Issue after automated upgrade to build 2892]

@Gerry

Hi

If you could update our version that would be excellent, thanks!

Ben

[CRITICAL - Issue after automated upgrade to build 2892]

@Paul Alexander

Hi

Yes, but  no joy Thanks for asking though - our usual Hornbill admin is on holiday this week typically!

[CRITICAL - Issue after automated upgrade to build 2892]

Hi,

Do we need to wait a certain amount of time for the hot fix to apply? We are still affected.

Thanks

 

[CRITICAL - Issue after automated upgrade to build 2892]

+1

[Backups]

Hi,

Thanks for this, it worked perfectly.

Cheers
Ben

[Backups]

Hi,

Andy and I are looking to migrate from local accounts on Hornbill to SAML/ADFS for single sign on, following the documentation on the wiki https://wiki.hornbill.com/index.php/Single_Sign_On_with_SAML_2.0. Ideally what we are looking to do is test a merge with a test account and some test tickets – and if all fine merge the staff accounts (Servicedesk staff first most likely then all staff soon after).

 

Knowing about the backup was just so we can implement this over a weekend – and if something goes wrong with the account merging process we can roll back.

 

Are there any tips? J

Can we merge individual accounts at a time or is it all accounts in one go?

Is the admin portal separate and would we still have local accounts for this?

 

Thanks

Ben