Hi all,
I would welcome peoples thoughts on the following process we are looking to migrate into Service Manager.
We have a very basic starter/leaver process where an excel template is completed, with all the information for the starter. This will include software and hardware requirements. This email is then sent to IT to complete.
I would like to create a custom form, whereby a request is raised, and then the information is added into a custom form through a series of mandatory fields. IT will then use this to setup the user and track progress.
I am hoping that by doing this, I can report on what has been requested and when it was completed.
Welcome thoughts/comments.
Lee