Harry Hornbill Posted February 1, 2017 Posted February 1, 2017 Hello Everyone The latest build of Hornbill Service Manager (914) has been released to live.Change Log for this release are as follows:New Change Requests can now have a primary customer associated with them Historic updates can now be made visible to customers in the Service Portal with the setting "guest.servicemanager.portal.request.showHistoricUpdate" and in the Customer Portal with the setting "guest.servicemanager.customer.request.showHistoricUpdates" It is now possible to choose which team members can be assigned requests. This can be configured in the Admin tool, under the Service Manager tile Define default settings through Routing Rule Templates under Service Manager tile in the Admin Tool for requests that are automatically raised from an incoming email Enable historic Supportworks Updates to be visible on the Portals Allow a primary customer to be added to a change Change As a manager, I want to manage my team's requests without being assigned requests Fix Asset image previews are not restricted in size when viewing requests in the details of a request in the Portals Fixed in previous build: Site appears as undefined in Requests List for newly raised requests Further improvements to colour customizations to the portals Customers logging requests through the Portals were presented with a vague message if there is a failure to attach files to the request When mapping custom Progressive Capture form fields to a request, h_custom_a to h_custom_q will now also map to the h_itsm_requests table When searching in the Portals, if a result matches another language, the result will now be returned The customer column was not always populated when looking at the list of requests in the Portals When there is no history available for a board, a message is shown instead of an empty popup If you do not have the rights to view a board, the View Log button is hidden Improved functionality around visibility of requests Service Manager will now load attachments for user's organization requests Progressive Capture Site form issue on Service Portals Unable to load attachments in customer portal for org requests No longer able to add yourself as a member of a request to increase timeline privilege level
Recommended Posts