Problem with 'Site' this morning

[AndyColeman]

Good morning,

When logging tickets this morning and trying to select the users site if they are working at a different site to the one they are allocated is not working. 

For example on the picture attached, normally if I start typing 'Manchester', it would become a selectable field but it does not recognise it, even if I press enter, type the whole word 'Manchester' or press Finish. I have tried other sites opposed to Manchester and Manchester works fine if I select a user allocated to Manchester. 

It is picking up the default site still but we often have users working at different sites to their usual office so it is a feature we use quite a lot to showcase how many tickets are logged at each site. 

I am 99% sure this was working yesterday. It is not working for Service Requests or Incidents. Any help sorting this would be greatly appreciated so we do not have distorted reports. 

 

Thanks. 

[Guest Chaz]

There is a known issue around this particular bit of Progressive Capture when it's used in the portals. Will see if we can get this sorted in the next few updates.

[AndyColeman]

Thanks Chaz, obviously from our point of view the sooner the fix the better, as our reports will not be accurate for site. 

[Guest riz]

Hi Andy, @AndyColeman

We have fixed this issue and it will be available in our next service manager build.

Thanks!
Riz

[AndyColeman]

Wow, that was quick  thanks for the speedy fix. Looking forward to downloading the next release.