'Reply' to an email received in the shared mailbox

[Shamaila.Yousaf]

I have noticed that when you reply to an email in the shared mailbox the email history isn't displayed, however; as a workaround we use the 'forward' option as this does retain the history.

Am I correct in thinking that the 'Reply' option doesn't really have a purpose?

Thanks

[Guest]

Hi Shamaila,

If you click the two quotation marks, you should be able to see the email trail. These represent 'quote original message' if you put the mouse over them.

Thanks

Pamela

[Shamaila.Yousaf]

Thanks Pamela, I do recall seeing the above icon however; since moving to the new email I don't see this option available.

Regards

[Shamaila.Yousaf]

@Pamela I've just noticed that the " are visible within the email.  Thanks for your assistance, that's a great help!