Users cannot submit response to feedback questions

[derekgreen]

Hi. I have set up a dropdown set of responses in the Incident Service to allow users to give feedback, the star ratings work fine but when I changed it to allow the question the user can see the options but the 'submit' button does nothing. Is this an issue?

[Guest riz]

Hi Derek,

Could you please send us the feedback configuration screenshot? I will try to reproduce on my development instance based on your feedback configuration.

Regards,
Riz

[derekgreen]

Thanks Riz - please see attached.

[Guest riz]

Hi Derek,

Thanks for providing us screenshots!

Sorry but I unable to replicate this issue on my dev instances, maybe its browser related issue I guess, can you please let me know what browser are you using with browser version if possible?

Best Regards,
Riz

[derekgreen]

Hi Riz - we are using Internet Explorer, version 11.

Thanks.

[Guest riz]

Hello Derek,

I have just tested with IE11 and I able to submit feedback without any issue, what version of Service Manager are you on?

Thanks!

Riz

[derekgreen]

Hi Riz - 2.36.4, updated yesterday.

Thanks.

[Guest riz]

Hi Derek,

Thanks for confirming the release, I have logged the ticket to development team and we investigating this issue.

Regards,
Riz

 

[Guest riz]

Hi Derek,

We have fix the issue and fix will be available in our next schedule release 2.36.7, you will needs to confirm if submit feedback working on you instance or not after applying the new release as this is very rare case issue and which we unable to replicate on our most development instances, we will look into it again if still facing the issue.

Hope this help!

Best Regards,
Riz
 

[derekgreen]

Thanks Riz, I'll keep an eye open for that update.

[derekgreen]

Has 2.36.7 been released yet? Just tried the questions option on Customer Portal and still not able to submit. Thanks.

[Guest riz]

Hi Derek, @derekgreen

we already had 2.36.7 released a month ago and this fix was included, can you please confirm is this working for you?

Regards,
Riz

[derekgreen]

Hi Riz - sorry for the tardiness in replying! Yes, the questions are working now, thanks.