derekgreen Posted November 10, 2016 Share Posted November 10, 2016 Hi. I have set up a dropdown set of responses in the Incident Service to allow users to give feedback, the star ratings work fine but when I changed it to allow the question the user can see the options but the 'submit' button does nothing. Is this an issue? Link to comment Share on other sites More sharing options...
Guest riz Posted November 10, 2016 Share Posted November 10, 2016 Hi Derek, Could you please send us the feedback configuration screenshot? I will try to reproduce on my development instance based on your feedback configuration. Regards, Riz Link to comment Share on other sites More sharing options...
derekgreen Posted November 10, 2016 Author Share Posted November 10, 2016 Thanks Riz - please see attached. Link to comment Share on other sites More sharing options...
Guest riz Posted November 10, 2016 Share Posted November 10, 2016 Hi Derek, Thanks for providing us screenshots! Sorry but I unable to replicate this issue on my dev instances, maybe its browser related issue I guess, can you please let me know what browser are you using with browser version if possible? Best Regards, Riz Link to comment Share on other sites More sharing options...
derekgreen Posted November 10, 2016 Author Share Posted November 10, 2016 Hi Riz - we are using Internet Explorer, version 11. Thanks. Link to comment Share on other sites More sharing options...
Guest riz Posted November 10, 2016 Share Posted November 10, 2016 Hello Derek, I have just tested with IE11 and I able to submit feedback without any issue, what version of Service Manager are you on? Thanks! Riz Link to comment Share on other sites More sharing options...
derekgreen Posted November 10, 2016 Author Share Posted November 10, 2016 Hi Riz - 2.36.4, updated yesterday. Thanks. Link to comment Share on other sites More sharing options...
Guest riz Posted November 11, 2016 Share Posted November 11, 2016 Hi Derek, Thanks for confirming the release, I have logged the ticket to development team and we investigating this issue. Regards, Riz Link to comment Share on other sites More sharing options...
Guest riz Posted November 11, 2016 Share Posted November 11, 2016 Hi Derek, We have fix the issue and fix will be available in our next schedule release 2.36.7, you will needs to confirm if submit feedback working on you instance or not after applying the new release as this is very rare case issue and which we unable to replicate on our most development instances, we will look into it again if still facing the issue. Hope this help! Best Regards, Riz Link to comment Share on other sites More sharing options...
derekgreen Posted November 11, 2016 Author Share Posted November 11, 2016 Thanks Riz, I'll keep an eye open for that update. Link to comment Share on other sites More sharing options...
derekgreen Posted November 22, 2016 Author Share Posted November 22, 2016 Has 2.36.7 been released yet? Just tried the questions option on Customer Portal and still not able to submit. Thanks. Link to comment Share on other sites More sharing options...
Guest riz Posted January 3, 2017 Share Posted January 3, 2017 Hi Derek, @derekgreen we already had 2.36.7 released a month ago and this fix was included, can you please confirm is this working for you? Regards, Riz Link to comment Share on other sites More sharing options...
derekgreen Posted January 25, 2017 Author Share Posted January 25, 2017 Hi Riz - sorry for the tardiness in replying! Yes, the questions are working now, thanks. Link to comment Share on other sites More sharing options...
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