Victor Posted October 21, 2016 Share Posted October 21, 2016 Dear all We released our new version of Service Manager 2.35. This is now available for you to update in Hornbill app store. Below is a list of changes and fixes introduced by this version: FIX: Services would not appear in the advanced search section when trying to link a request FIX: Email option was not available in the timeline FIX: Visibility options were missing from request details tabs FIX: Performance improvement of the Asset details FIX: BPM would fail when closing a request in the Portals FIX: Invoking a catalog from the Portals Search would cause the page to hang in some cases FIX: Request global search advanced options was not showing Services correctly FIX: Fixed issue in the portals where it would have undefined on a closed request FIX: Long service names have been truncated in the advanced search filters FIX: Not all Customer Portal services were being loaded in the Portal Search 2 Link to comment Share on other sites More sharing options...
Victor Posted October 24, 2016 Author Share Posted October 24, 2016 PATCH 2.35.3 This patch addresses two issues: first issue is where the list of requests failed to load on mobile app and the other issue where analysts were unable to change an SLA on a request unless they have service desk admin role. If your instance has been affected by any of these issues please update to this release. Link to comment Share on other sites More sharing options...
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