swcbc Posted September 14, 2016 Share Posted September 14, 2016 For some reason the shared mailbox that I setup has disappeared from the config. But if I go to recreate it I get: The mailbox is called "ics.servicedesk@charnwood.gov.uk" and was all working fine. Sending and receiving email. Now it's failing to even appear. Link to comment Share on other sites More sharing options...
Victor Posted September 14, 2016 Share Posted September 14, 2016 @swcbc if that is the actual mailbox name (and not the associated address) they it won't display because of the dot (".") and "@" in the mailbox name. These characters are reserved characters they aren't supposed to be part of the name... Link to comment Share on other sites More sharing options...
swcbc Posted September 14, 2016 Author Share Posted September 14, 2016 It's always been the mailbox name. I guess there's been a change that means it's now hidden. I don't mind changing it, but I can't do that as it's hidden. Link to comment Share on other sites More sharing options...
Victor Posted September 14, 2016 Share Posted September 14, 2016 @swcbc can you please (re)create the mailbox without the reserved characters, or with a new name if you like. Once this is done please let me know and I will migrate the "faulty" mailbox the new one. 1 Link to comment Share on other sites More sharing options...
swcbc Posted September 14, 2016 Author Share Posted September 14, 2016 41 minutes ago, Victor said: @swcbc can you please (re)create the mailbox without the reserved characters, or with a new name if you like. Once this is done please let me know and I will migrate the "faulty" mailbox the new one. I did that. But now our Service Desk team aren't happy at all. They've got to go through all of their business processes and change the mailbox as every one of them is failing Link to comment Share on other sites More sharing options...
Victor Posted September 14, 2016 Share Posted September 14, 2016 @swcbc uh, I can feel the pain... Let me have a look once we migrate the mailbox, maybe we can fix this as well without them having to manually do this Link to comment Share on other sites More sharing options...
Victor Posted September 14, 2016 Share Posted September 14, 2016 @swcbc this should be sorted now. All existing emails (should) have been migrated to the new mailbox. Let me know if you notice any inconsistencies. Had a look at BPs as well, seems your Service Desk team was quicker and amended most of them, there were only two (I think) that had email nodes pointing to the "helpdesk" mailbox which I switched to new mailbox. 1 Link to comment Share on other sites More sharing options...
swcbc Posted September 15, 2016 Author Share Posted September 15, 2016 Thanks @victor I think they got stuck into it as as soon as we knew what was going on. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now