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Error when trying to access service manager on new device

Carol S.

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I was trying to access our company's service manager on a different device than I normally use and received the attached error.  The device is connected to the same network as my regular work computer and should have all the same settings. Would someone know what would cause this error? 

Hornbilll error.jpg

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HI Carol,

I dont think thats a device related error, I suspect your AD implementation has recently had a new certificate applied, so the Hornbill instance no longer recognizes the signed response from your Idp (most likely Active Directory). Can you talk to whoever looks after your AD/network


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