SLA calculator missing

[Peter Clough]

The page in documentation on SLA Workflow Automation, with regards to calculating actual time to set SLAs that take into account working time, has an implied link to an Excel sheet that can be used to simplify this calculation, however there is no link present, and I have not been able to find it anywhere else. This is also missing on the Service Levels page.

https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/automation

https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/service-levels

[James Ainsworth]

Hi Peter,

The references mentioned in these documents can be found here.

I'll look to see how this can best be added to the documentation.  I'd like to have this all within the documentation and not have a link to an external source.  For now, I hope the link above helps.

 

[Peter Clough]

Thanks very much, saved down a copy of that.