Ticket/Team Owner Notification Upon Anlayst Update

[Lee C]

Hi, does anyone know if this is possible?

A query has come up where an analyst updates a ticket and the ticket owner advised they got no notification of the update, i understand we can set this up so customers get a notification when an analyst updates the ticket but can it be setup where if an analyst updates a ticket the ticket owner gets a notification?

[Lee C]

to elaborate the ticket owner is asking if an email notification can be sent to them when an analyst updates their ticket not when a customer updates it

[Will Darley]

I second this as we would also benefit from this feature, from the looks of things it isn't currently a configurable option?