Lee C Posted April 17 Posted April 17 Hi, does anyone know if this is possible? A query has come up where an analyst updates a ticket and the ticket owner advised they got no notification of the update, i understand we can set this up so customers get a notification when an analyst updates the ticket but can it be setup where if an analyst updates a ticket the ticket owner gets a notification?
Lee C Posted April 17 Author Posted April 17 to elaborate the ticket owner is asking if an email notification can be sent to them when an analyst updates their ticket not when a customer updates it
Will Darley Posted April 22 Posted April 22 I second this as we would also benefit from this feature, from the looks of things it isn't currently a configurable option?
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