Lee C Posted April 17 Share Posted April 17 Hi, does anyone know if this is possible? A query has come up where an analyst updates a ticket and the ticket owner advised they got no notification of the update, i understand we can set this up so customers get a notification when an analyst updates the ticket but can it be setup where if an analyst updates a ticket the ticket owner gets a notification? Link to comment Share on other sites More sharing options...
Lee C Posted April 17 Author Share Posted April 17 to elaborate the ticket owner is asking if an email notification can be sent to them when an analyst updates their ticket not when a customer updates it Link to comment Share on other sites More sharing options...
Will Darley Posted April 22 Share Posted April 22 I second this as we would also benefit from this feature, from the looks of things it isn't currently a configurable option? Link to comment Share on other sites More sharing options...
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