FAQ Images have disappeared

[ljbrown]

Existing FAQ guides have seemingly lost their images and instead display the blank image icon on the customer portal view. The back end view within service portfolio shows no evidence of images at all. It seems to be ok for any new FAQs created, is this a bug which can be fixed to prevent us having to go through and recreate each one?

[JanS2000]

We noticed a similar issue. We have some FAQs that show the blank image icon, but the images are visible in the service portfolio. Images in some other articles show okay.

[Nanette]

@JanS2000 @ljbrown Apologies for the delay, our developers are investigating this issue. As soon as there any any further updates, we will let you know.

 

[ljbrown]

@Nanette has there been any further update to this please? Images are still showing the blank icon but we'd really appreciate being informed as to whether this is something that could potentially be fixed without us having to manually review and update each FAQ.

[nbrebner]

Hi, we have also noticed this issue, the images are there when the article is first created, but when you sign out and in again they are gone.