Hornbill Outbound Mail Failing

[MacLean Ferguson]

Is anyone else experiencing outbound mail failing from an office365 connection. Inbound is working fine and we were able to disconnect and reconnect our keysafe but we're still not getting any outbound mail flowing. The first failed message happened at 6:08 AM Pacific time.

[James Ainsworth]

Hi MacLean,

Thanks for your post.  This was an issue that affected North American customers.  A fix was put in place about an hour ago.  Could you check to see if the outbound mail is now being sent?

[MacLean Ferguson]

Hi James, 

Thanks for getting back to us. We're still failing for now but I'll look out to see if we start sending here soon. 

[MacLean Ferguson]

Some of our outbound mail is moving to failed now and is pulling this as a new error when trying to resend.

 

[MacLean Ferguson]

This is resolved for us now.