RRC Posted April 1 Share Posted April 1 Topic. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted April 1 Share Posted April 1 @RRC Thanks for the Post. hornbill uses OpenAI for its AI assist and is not perfect and it may suggest incorrect content and therefore should be used on when it will be reviewed by a Human before sending. The model is always learning (Although not from Hornbill content but from other world data) and will get better overtime. An administrator can also disable this functionality if required Further details on the AI Assist are below https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist It should also be noted that the above AI Assist is AI in its crudest form, however we are now hosting the beta of HAI which is much more tailored to typical Hornbill customer use cases and Service desks. This is currently in beta and you can request to be added to the beta list via your customer success manager. Further details on HAI can be found at https://docs.hornbill.com/servicemanager-config/administration/hai Kind Regards Hornbill Cloud Team 1 Link to comment Share on other sites More sharing options...
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