Is there anywhere I can report inappropriate suggestions generated by AI Assist?

[RRC]

Topic.

[Keith Stevenson]

@RRC
Thanks for the Post. hornbill uses OpenAI for its AI assist and is not perfect and it may suggest incorrect content and therefore should be used on when it will be reviewed by a Human before sending.  The model is always learning (Although not from Hornbill content but from other world data) and will get better overtime.  An administrator can also disable this functionality if required 

Further details on the AI Assist are below

https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist

It should also be noted that the above AI Assist is AI in its crudest form, however we are now hosting the beta of HAI which is much more tailored to typical Hornbill customer use cases and Service desks.  This is currently in beta and you can request to be added to the beta list via your customer success manager. 

Further details on HAI can be found at https://docs.hornbill.com/servicemanager-config/administration/hai

Kind Regards

Hornbill Cloud Team