will.good Posted March 29 Share Posted March 29 Hi, We have an intermittent bug with Live Chat. When a customer raises a LC, and it then is accepted by an analyst, sometimes this does not load for the customer so they still see the spinning HB logo whilst the agent is sending messages to the chat thread. We haven't been able to replicate this on demand but have seen multiple customers mentioning this (this even happened when we were doing a demo of LC to a partner department, but we thought nothing of it at the time) Has anyone else had any problems? Link to comment Share on other sites More sharing options...
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