Getting Customer Access to Hidden Service

[MacLean Ferguson]

We have a couple of services that we keep hidden. We are starting to run into an issue where customers lose access to their submitted tickets when they get converted to the hidden service. Is there a way to give customer access without making the service visible. 

We are using these services for ticket types that need cross team access. For example we have one for our intranet site that needs access for our communications team and our IT team. We don't want to give support access to everyone in IT to our communications catalog or vice versa so when a ticket gets submitted the workflow has it change services to the hidden service so both teams have support access. We want this functionality without cluttering our ticket submission page with some of these mixed team services.

[MacLean Ferguson]

This was solved by retiring the service. New requests are able to flow into the service still but we can have customer visibility without it showing in our all services option in the employee portal.