Lee C Posted March 11 Share Posted March 11 Hi All, the previous ITSM i used allowed to me do workflows which auto fired an email out on the ticket when a self service portal form was raised, for example End user logs a ticket on portal > it assigned to 1st line > then it auto emailed from the ticket for example to a third party Can this be done a on a Hornbill workflow? This was extremely helpful. Link to comment Share on other sites More sharing options...
Victor Posted March 11 Share Posted March 11 @Lee C https://docs.hornbill.com/servicemanager-config/customize/workflows/service-manager-workflows#email-notifications Link to comment Share on other sites More sharing options...
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