New Update: Service Manager (2984)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (2984) has been released to live.

The change log for this update is as follows:

New

• Added Urgency Assessments definition to provide a way to create questions to automatically assess the urgency of a request. {CH00179732}

Change

• Request access to requests {CH00178834}

Fix

• Target marked outside of resolution time when using pause on resolution functionality {PM00180296}
• the catalog name is not saved when logging a scheduled request {PM00180253}
• Raising request from email - Co-worker form does not get populated from email address {PM00180193}
• List of profile assets not returning the expected results in some scenarios {PM00180137}
• Fixed empty custom date fields are incorrectly displayed in request print view as 1/1/1970 {PM00180041}
• Apply email to a request with no right to access {PM00179851}