Archived User not showing in User list

[Osman]

Morning All,

This is a bit weird. I have been advised that a User has not able to access the self-service portal. I have checked the sync log and can see that there are the following entries:

2023/11/02 03:02:58 [DEBUG] Azure User ID: '{UserID}' NOT Found

2023/11/02 03:02:59 [DEBUG] User Create: {UserID} ({UserID})
2023/11/02 03:02:59 [ERROR] Unable to Create User: {UserID} Error: User already exists with account status: archived

I have checked the database, user doesn't exist. I have manually eyeballed the user list, user doesn't exist. I have attempted to manually re-add the user, and get an error that the user exists in an Archived state.

Any advice would be welcomed as to how I can re-activate the user?

Thanks

Osman

[Nanette]

@Osman There's an option in the Admin section to search on Archived, Active, Suspended or All,

are your using this for your search?

 

 

[Osman]

Hi Nanette,

I should have said, yes I did. I have subsequently received more information from the person that reported this to me and the underlying cause was a duplicated email address....don't ask.

Thanks for your assistance

Osman