Keith Stevenson Posted October 23, 2023 Share Posted October 23, 2023 Dear Customer Unfortunately, BTs (And therefore any subsidiary such as PlusNet etc) parental filters are blocking valid Hornbill URLS due to an incorrect listing on their system. As this is a BT issue and not a Hornbill issue and as Hornbill are not BT customers we are unable to escalate to them or resolve. We therefore recommend that you send via the BT support channels that you as a customer of BT has the below. The problem will manifest as shown in the below image when using a BT (or Subsidiary service) with Parental Filters enabled. ======== Dear BT The below URL is being incorrectly intercepted by your parental control filter mdh-p01-api.hornbill.com This is being DNS poisoned and returning IP of 81.130.111.239 i(or similar) instead of the expected 78.129.173.117 The Address mdh-p01-api.hornbill.com/78.129.173.117 is owned by Hornbill Technologies and should not be blocked. Please unblock this ASAP ======== Kind Regards Hornbill cloud Team 1 Link to comment Share on other sites More sharing options...
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