will.good Posted September 29, 2023 Share Posted September 29, 2023 Hi, We are using two stage closure on our requests, but are finding that sometimes customers are replying to earlier comments on the request timeline instead of reopening the request - is there a way we can prevent them replying to the timeline if the request is resolved, meaning they can only use the reopen button? Link to comment Share on other sites More sharing options...
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