New Update: Service Manager (2934)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (2934) has been released to live.

The change log for this update is as follows:

New

• Additional Intelligent Capture data providers. (co-worker by logon id, countries, languages) {CH00178831}
• Log/Update Autoresponder Operation {CH00178757}

Change

• Added Feedback Column on Request List {CH00178756}
• Information on Asset Fields available on asset form {CH00178773}
• Display Asset Class on New Asset form once Asset Type selected {CH00178772}

Fix

• Threshold matrix not updated when changing selected Assessment in administration {PM00178698}
• Removing a board member not working as expected in some scenario {PM00179001}
• Only teams with 'active' users enabled for assignment are candidates for request assignment {PM00178961}
• Intelligent Capture Sites search form pagination is not shown for Company Sites tab {PM00178954}
• unable to unset the External Reference No from a request {PM00178531}
• Additional fix for requests using a BPM containing the Update Service Level node failing to correctly recreate events when change is actioned by a basic user {PM00178880}
• SLA Pause on Resolution functionality does not update and mark resolution as expected {PM00178854}
• Requests using a BPM containing the Update Service Level node may fail when change is actioned by a basic user {PM00178850}
• Inconsistent behaviour of summary & description text in intelligent capture {PM00178848}
• Fixed following issue "Adding multiple authorisers individually only generates one activity" {PM00178582}