Hornbill Virtual Agent IS NOT listed under My chatbots and/or the organisation name

[Nikolaj]

Hello Support,

Can you please help me? I have imported the zip file and everything is there under Power Apps Solutions. 

But in the Teams App when i go to Power Virtual Agents and look to the chatbots i cannot find it?

Can someone help me? Have I forgot something todo?

 

Thanks and regards

Nikolaj

 

 

[Adam Toms]

Hi @Nikolaj

My guess is that you haven't published it to a teams channel, or if you have, you don't have access to the teams channel that you've published the live chat bot to.

We're also using this and in the mychatbots section I can see the channel that we've published the Hornbill virtual agent in, and then you can access it.

I hope that helps.

 

[Nikolaj]

Hi @Adam Toms how can i published it to a teams channel? do i have to switch to an managed solution first by export the solution? Theses steps are not really clear to me. Hope you can help me?

thanks and best regards

Nikolaj

[Adam Toms]

Hi @Nikolaj, have you read through the documentation here - I think section 4 the sharing section will help you, in terms of our configuration our office 365 guru helped me with the publishing side so I can't easily answer that and I've been involved in the configuration element from a Hornbill perspective.

But the wiki article is very useful.

[Nikolaj]

I think i have done it now. But still can not use it in Teams. Is there something my Teams administrator has to do?

 

[Adam Toms]

Yes as called out in the documentation you will need your teams administrator to allow it through the admin portal.

[Nikolaj]

Ok thank you very much. I have contacted him. Let's see what happens. I think i have done all configuration now from my side and Hornbill.

Best regards

Nikolaj