billster Posted July 19, 2023 Share Posted July 19, 2023 Hi SLA on incidents are no longer recording the time taken for something to be responded to or marked as resolved. I have made no changes to the set up so I am confused about this... When I update request priority it automatically updates the SLA as it should with the rule so that is ok. no timer next to it <--- But when I manually click on an SLA to set, it usually has a target time there, but cannot see that either... Of course, the working time calendars exist in the system still. And the timers in the BP Link to comment Share on other sites More sharing options...
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