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Open Human Task and the ticket getting resolved by analyst


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Hi

 

I was wondering whether you can help.  There was a ticket logged that had two human tasks in the BPM.  The analyst completed the first human task and before the generation of the second task they managed to resolve the ticket.  This has left one human task incomplete and the workflow has not continued due to this.  Is there a way to prevent this from happening. e.g disable the resolution button until all tasks have been completed.  Thank you for your help.

 

The following setting is already set.

 

image.thumb.png.4e07941e69a10c62e3a46fbb0bb19ca1.png

 

Kind Regards,

 

Salma

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