Salma Sarwar Posted January 24, 2023 Share Posted January 24, 2023 Hi I was wondering whether you can help. There was a ticket logged that had two human tasks in the BPM. The analyst completed the first human task and before the generation of the second task they managed to resolve the ticket. This has left one human task incomplete and the workflow has not continued due to this. Is there a way to prevent this from happening. e.g disable the resolution button until all tasks have been completed. Thank you for your help. The following setting is already set. Kind Regards, Salma Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 24, 2023 Share Posted January 24, 2023 Hi @Salma Sarwar You could use the Lock Action automation as shown in the wiki Have a look at this video to get an understanding of how it works. Link to comment Share on other sites More sharing options...
Salma Sarwar Posted January 25, 2023 Author Share Posted January 25, 2023 @James Ainsworth thank you will see what I can do with this. Kind Regards, Salma Link to comment Share on other sites More sharing options...
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