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Request showing as a different Service for different Users!!


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I've just opened a Request and seen it assigned to what I thought was the wrong Service: Report an Issue (Civica EDRMS)


My colleague who logged that Request opened THE SAME REQUEST and it shows the 'correct' service: raise a new Councillor Casework Request (Councillor Casework)


On refresh, the Service was corrected but this is quite worrying that something is messed-up in the background and gave me the wrong information on the screen.


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It's not happened since. It happened not long after I had an issue with the customer portal not loading and Victor said to press F5. So I was thinking there was some cache issues around and I thought I'd leave to see if we notice at again. The fact it went after a refresh and was not bad underlying data meant I did not want to pursue at this time

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