Jump to content

Request showing as a different Service for different Users!!


Berto2002
 Share

Recommended Posts

I've just opened a Request and seen it assigned to what I thought was the wrong Service: Report an Issue (Civica EDRMS)

image.thumb.png.be13b8368630b75a980af2a1ab079b15.png

My colleague who logged that Request opened THE SAME REQUEST and it shows the 'correct' service: raise a new Councillor Casework Request (Councillor Casework)

image.thumb.png.8b794680dfc4aa676d40293cf25fb873.png

On refresh, the Service was corrected but this is quite worrying that something is messed-up in the background and gave me the wrong information on the screen.

 

Link to comment
Share on other sites

It's not happened since. It happened not long after I had an issue with the customer portal not loading and Victor said to press F5. So I was thinking there was some cache issues around and I thought I'd leave to see if we notice at again. The fact it went after a refresh and was not bad underlying data meant I did not want to pursue at this time

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...