Salma Sarwar Posted January 18, 2023 Share Posted January 18, 2023 Hi, I was wondering whether you can help. Is there a way to make the impact level visible for analysts to select. Please see below: In the ticket the analysts are able to select the urgency but not the impact Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 18, 2023 Share Posted January 18, 2023 Hi @Salma Sarwar The impact is driven by the BPM. You need to have an impact assessment defined and then add this to your BPM. There is more information about this here. I hope that helps. Link to comment Share on other sites More sharing options...
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