ICs used when raising Incidents/Service requests via live chat

[Teresa Ward]

For calls logged by analysts I have amended the ICs used with the Raise New button to suit our processes better. However, when using the Raise New button in Live Chat it appears to use something different. I'd like to amend this, basically to remove assigning and prioritising the call, is this possible?

[AndyG]

Hi @Teresa Ward

The "Raise Request" button in the Live Chat application will use the IC listed under the following Service Manager application setting:

app.itsm.progressiveCapture.newRequest

[Teresa Ward]

Excellent, thank you, I'll try amending that so it matches our other processes