Teresa Ward Posted October 24, 2022 Share Posted October 24, 2022 For calls logged by analysts I have amended the ICs used with the Raise New button to suit our processes better. However, when using the Raise New button in Live Chat it appears to use something different. I'd like to amend this, basically to remove assigning and prioritising the call, is this possible? Link to comment Share on other sites More sharing options...
AndyG Posted October 24, 2022 Share Posted October 24, 2022 Hi @Teresa Ward The "Raise Request" button in the Live Chat application will use the IC listed under the following Service Manager application setting: app.itsm.progressiveCapture.newRequest Link to comment Share on other sites More sharing options...
Teresa Ward Posted October 24, 2022 Author Share Posted October 24, 2022 Excellent, thank you, I'll try amending that so it matches our other processes Link to comment Share on other sites More sharing options...
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