Jump to content

Setting Reminders in Hornbill

Lynne Aldridge

Recommended Posts

Guest Paul Alexander

Hi Lynne

I don't know if this will help, but there's a 'schedule callback' option which, according to the wiki:

  • Callback - Callbacks can be scheduled for a date and time in the future, with supporting notes. Defining a Callback will create a new activity which will be associated to the Incident, against which reminders and checklists for Callback can be set. It is also possible to use the Callback option to add notes from the callback conversation and have those notes added to the Incident timeline as a Phone update. Updates can filtered by update type so it is useful to accurately record all communication.


YOu could also add an Activity to a request, and set a Due Date and reminder:




I don't know if either of these options would help you achieve what you're trying to do? 


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...