Hornbill Collaboration subscription.

[Mark (ESC)]

With regards to a Hornbill Collaboration subscription.

Will the user be able to 

1. Access the ticket incident view of Hornbill.

2. Be notified via email of a activity being assigned to them.

Is there a page detailing what the Hornbill Collaboration subscription allows the users to do.

 

Many thanks

 

[James Ainsworth]

Hi Mark,

Thanks for your post.

4 hours ago, Mark (ESC) said:

Access the ticket incident view of Hornbill

In order to access and view a ticket as a support agent would, you need a Service Manager subscription.  Limited access can be given to a request by adding a user or contact as a "Connection".  This however does not provide the same level of information as you would get as a support agent.

4 hours ago, Mark (ESC) said:

Be notified via email of a activity being assigned to them.

Activities do not currently have notifications by email.