CraigP Posted May 17, 2022 Posted May 17, 2022 Is there a maximum number of rules that can be applied to an API key? I've added the rule "apps/com.hornbill.servicemanager/Requests:assign" to a key, but it is still telling me it "is not authorized to invoke this operation". However when I create a brand new key and apply this exact same rule it then works using that key. There's about 30 rules on the original key, is this too many, or am I misunderstanding the significance of the order of the rules? I've tried having the new rule as the last, and first rule.
James Ainsworth Posted May 18, 2022 Posted May 18, 2022 I'm not aware of a maximum number. 30 rules sounds like a lot. I wonder what the overhead is for that many. Maybe it is just taking too long to process and is timing out. I'll see if I can find out more information.
James Ainsworth Posted May 18, 2022 Posted May 18, 2022 Hi @CraigP I can confirm that there are no limits on the number of rules. It's also been mentioned to me that it wont be a performance or timeout issue. I see that you have a Premier Success plan. I'd recommend raising a ticket with Hornbill Support who will be able to have a deeper look to see what is happening.
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