New Update: Service Manager (2368)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (2368) has been released to live.

The change log for this update is as follows:

New

• New Hornbill Automation tasks introduced under 'Requests > Assets' to create an asset per type through the BPM. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Assets {CH00166234}
• The Snippets option is now enabled on the Update action when viewing a request. {CH00168992}

Change

• A filter box has been added to the Snippet selector list. {CH00169091}
• The system setting 'mail.client.defaultFontSize' is now used to determine the default font-size when sending email from a request.

Fix

• Fixed issue where the user could not raise a catalog request via Self Service. {PM00169242}
• Audit history in the asset view does not show Substate changes. {PM00169081}
• Error in 'Assignment > Assign to Most Available Analyst' Hornbill Automation when the visibility option is set. {PM00169031}
• The export option in assets is not returning 'Used By' results. {PM00168963}