Jump to content

Mailbox search functionaility


AndyHill
 Share

Recommended Posts

The ability to search the mailboxes is Hornbill is extremely hit and miss and this is causing us a lot of issues when we are audited.

In our main mailbox - helpdesk - I will search for the word Princes in the Deleted Items folder. As you can see in the below screenshot an email was just deleted with the word Princes so you would expect this to be the first result.

image.png.f3d53768a85b1d04f0ef27bb51da3738.png

However, this email ends up being roughly the 20th result found. The top results are instead emails from almost a month ago. There also is no way to order these and due to the randomness of the results you have to sit and sift through all the emails. 

image.thumb.png.295781eda0dc65cc6e0cac0b6b332a10.png

image.png.bbca9c40dfa35615cc9b3669a29065da.png

In our secondary mailbox if I search for something in the Inbox I don't even get any results.

image.png.f7f5515fd9adb3cf797b7a2db047c71d.png

Searching for GBBRA

image.thumb.png.90b5f2669a17ce26b9efd57ecb195464.png

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...