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Cleaner not working - Pre Go Live

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Hoping for a some pointers as to why the cleaner utility isn't completing for us. The output we get when we run the tool is:


===== Hornbill Cleaner Utility v1.11.1 =====

 Hornbill instance: lmco


 This utility will attempt to delete records from the following entities

 as specified in your configuration file: 

 * Requests (and related data)

 Are you sure you want to permanently delete these records? (yes/no):


Are you absolutely sure? Type in the word 'delete' to confirm...


getApplicationList MethodResult failed:Invalid session. Please establish a session first

getRecordCount MethodResult failed for h_itsm_requests:Invalid session. Please establish a session first

There are no requests to delete.


Our conf looks like:

    "CleanRequests": true,
"Service Request"

    "RequestLogDateFrom":"2020-07-29 00:00:00",
    "RequestClosedDateFrom":"2020-06-29 00:00:00",
    "RequestClosedDateTo":"2020-07-29 00:00:00",
    "CleanAssets": false,
    "AssetClassID": "",
    "AssetTypeID": 0,

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