NickH Posted July 30, 2020 Share Posted July 30, 2020 Hoping for a some pointers as to why the cleaner utility isn't completing for us. The output we get when we run the tool is: ===== Hornbill Cleaner Utility v1.11.1 ===== Hornbill instance: lmco WARNING! This utility will attempt to delete records from the following entities as specified in your configuration file: * Requests (and related data) Are you sure you want to permanently delete these records? (yes/no): yes Are you absolutely sure? Type in the word 'delete' to confirm... delete getApplicationList MethodResult failed:Invalid session. Please establish a session first getRecordCount MethodResult failed for h_itsm_requests:Invalid session. Please establish a session first There are no requests to delete. =================================== Our conf looks like: { "CleanRequests": true, "RequestServices":[ 1, ], "RequestStatuses":[ "status.closed" ], "RequestTypes":[ "Service Request" ], "RequestReferences":[ ], "RequestLogDateFrom":"2020-07-29 00:00:00", "RequestLogDateTo":"-P10D2H3M4S", "RequestClosedDateFrom":"2020-06-29 00:00:00", "RequestClosedDateTo":"2020-07-29 00:00:00", "CleanAssets": false, "AssetClassID": "", "AssetTypeID": 0, "CleanUsers":false, "Users":[] } Link to comment Share on other sites More sharing options...
Bob Dickinson Posted August 3, 2020 Share Posted August 3, 2020 Hi @NickH Did you get this working in the end? This may be to do with: 1) The command you are running 2) Possibly the date criteria you have added We will be in touch to discuss Kind Regards Bob Dickinson 1 Link to comment Share on other sites More sharing options...
NickH Posted August 3, 2020 Author Share Posted August 3, 2020 Thanks Bob, as discussed all working now. Link to comment Share on other sites More sharing options...
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