NickH Posted July 30, 2020 Posted July 30, 2020 Hoping for a some pointers as to why the cleaner utility isn't completing for us. The output we get when we run the tool is: ===== Hornbill Cleaner Utility v1.11.1 ===== Hornbill instance: lmco WARNING! This utility will attempt to delete records from the following entities as specified in your configuration file: * Requests (and related data) Are you sure you want to permanently delete these records? (yes/no): yes Are you absolutely sure? Type in the word 'delete' to confirm... delete getApplicationList MethodResult failed:Invalid session. Please establish a session first getRecordCount MethodResult failed for h_itsm_requests:Invalid session. Please establish a session first There are no requests to delete. =================================== Our conf looks like: { "CleanRequests": true, "RequestServices":[ 1, ], "RequestStatuses":[ "status.closed" ], "RequestTypes":[ "Service Request" ], "RequestReferences":[ ], "RequestLogDateFrom":"2020-07-29 00:00:00", "RequestLogDateTo":"-P10D2H3M4S", "RequestClosedDateFrom":"2020-06-29 00:00:00", "RequestClosedDateTo":"2020-07-29 00:00:00", "CleanAssets": false, "AssetClassID": "", "AssetTypeID": 0, "CleanUsers":false, "Users":[] }
Bob Dickinson Posted August 3, 2020 Posted August 3, 2020 Hi @NickH Did you get this working in the end? This may be to do with: 1) The command you are running 2) Possibly the date criteria you have added We will be in touch to discuss Kind Regards Bob Dickinson 1
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