Can calls, cancelled in error, be set back to open status

[Gareth Watkins]

Can calls, cancelled in error, be set back to open status?

I have accidentally cancelled a call and was hoping there may be a way to amend its status, kicking the workflow back in.

[Guest Mohamed]

Hi @Gareth Watkins

Unfortunately, there's no way to do that. You would have to re-log the request or if you have the request still open (or know the request id), you can raise a linked request from there perhaps

Hope that helps

Regards

Mohamed

[Gareth Watkins]

I feared as much. Thanks for the clarification