Guest Posted July 6, 2020 Share Posted July 6, 2020 Home System Organisational Data Users XXXXX I have granted someone access to update tickets but the ticket is showing as locked for them - why would this be as their access matches someones else's on the team. see attached - Please advise? (If i give incident management full access then he has access but i dont want to give this) Link to comment Share on other sites More sharing options...
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