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Service Manager update 1778 - Pause Issue

Paul Welby

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Following the latest Service Manager update, I have found that if you put a note on the call to the customer, when you pause the call, the pause note will only publish to the customer.

If you put a note to the team on the call, you can pause the call to publish to both the team or the customer. Another work-around is to close the window with the call and re-launch the window which then allows you to pause the call and publish the note to the owner, customer or team.

Has any other sites experienced this issue?

Can this please be looked into and rectified by Hornbill




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