Latency query

[Moses]

We are changing our WAN supplier; As the end point devices communicate with the Application servers over the WAN we are seeking to establish if Latency speeds of between 7 and 20ms in network traffic could create unexpected results with your application.

 

Can you advise us whether Hornbill Service Manager have a latency restriction?

 

If so, can you advise what restriction you have please?

 

Thank you.

[Keith Stevenson]

Dear Moses,

Thanks for the post. We assume you mean total latency from your machine to live.hornbill.com and its API points and as such 20ms is absolutely fine. Our soft rule of thumb is anything less than 100ms will be fine and you will be hard pushed to find a connection that provides slower than this over the internet today. 

Kind Regards

Keith Stevenson

 

[Moses]

Fantastic. Thank you.

[Will J Douglas]

@Keith Stevenson

Well it depends on where your customer base is located, whether you have regional servers and whether a content delivery network is used........  You can easily find latency over 100ms when the connection is inter-continental.

We use Service Manager from Dubai with a latency of approx 130ms to Hornbill's servers and we find the performance is acceptable.

For me it's 100ms to Singapore,  130-150ms to UK/Western Europe and 200ms+ to USA.

Regards,

Will.

[Keith Stevenson]

Will,

Thanks for the post. We use cloudflare for static content (Not your data) so that will be served more locally to your analysts in different regions (They have a data centre in Dubai)  and accounts for around 60% of all traffic and its to this the  < 100ms was based (When you ping live.hornbill.com it will resolve this to cloudflare servers). Yes, +100ms is still possible but for Hornbill most will not go direct to server but the cloudflare cache. 

Kind Regards

 

Keith Stevenson

[Will J Douglas]

@Keith Stevenson

Thanks for clarifying.   The technical details make a lot more sense now.

Regards,

Will.