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Patrick Bolger

Thank you for supporting INSIGHTS19

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We’ve had so many positive comments about our recent Hornbill Insights event; the venue, the presentation sessions, and the additional value that was delivered by running the event over two days.

Your feedback is invaluable, and alongside all the positive comments, we received several suggestions on how we can improve things for INSIGHTS20. More time to network with Hornbill staff and other customers was a popular theme. It was suggested that we hold the roundtable sessions early on, so people can mix, get to know each other and learn more about how other customers use Hornbill to tackle specific challenges. The surgery sessions were clearly a bit hit, with many of you requesting a bit more one-to-one time with our Product Specialists.

We would like to say a heartfelt Thanks to all the presenters for such engaging sessions, especially to our customers, @Marc Littlefair (BTG Plc) and Paul Neville (London Borough of Waltham Forest), who gave us such useful insights into how Hornbill is delivering increased value to their organizations. Like you, we would love to see more customers presenting next year, and if any of you want to share your stories, please let us know and we will be more than happy to help.

Huge congratulations to all of our STARS awards nominees and winners. You are setting a high standard for service management professionalism, and we hope to follow up with each of you, to share the secrets of your success with the wider Hornbill Community.

A special thanks to our sponsors and partners, who not only supported the event, but also offered discounts on their products and services to Hornbill customers:

·         The Service Desk Institute (SDI) – get 10% off any training SDI training course by quoting SITS10 at check out   

·         itSMF UK – get £100 off a 2-day ticket to the itSMF UK Conference (Nov 18-19) by calling 0118 918 6500 and quoting Hornbill INSIGHTS19

·         ITSM Training Zone - get 20% off any foundation course using the voucher code hornbill19  

We are incredibly fortunate to have such an active, innovative, and engaged community. INSIGHTS is your event and we are delighted that so many of you could take time out of your busy schedules to attend. We have taken your suggestions on board, and we look forward to a bigger and better event next year at INSIGHTS20. 

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