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New Update: Hornbill Service Manager (1439)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1439) has been released to live.

Change Log for this release are as follows:


  • When changing a Service Level, you can include the time spent On-Hold in calculations with the setting 'guest.app.view.ITSM.serviceDesk.slm.amend.includeHoldTimeOnSLChange'{CH00148905}
  • You can now create a 'User' picker for custom Progressive Capture forms {CH00153948}


  • When building a View with teams or services would return Requests that did not have either set against them {KE00152531}
  • The substate name was not populated when creating or updating an Asset {PM00154729}
  • Space characters could sometimes be lost when composing an email in preview mode {PM00154488}
  • Issue raising linked Requests through the business process for some Catalog Items {PM00154743}
  • You cannot use a shared view as your Request List home view{PM00154827}
  • Activities created against an Asset will now show their name instead of their ID
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