New Update: Hornbill Service Manager (1439)

[Harry Hornbill]

Hello Everyone

The latest build of Hornbill Service Manager (1439) has been released to live.

Change Log for this release are as follows:

New

• When changing a Service Level, you can include the time spent On-Hold in calculations with the setting 'guest.app.view.ITSM.serviceDesk.slm.amend.includeHoldTimeOnSLChange'{CH00148905}
• You can now create a 'User' picker for custom Progressive Capture forms {CH00153948}

Fix

• When building a View with teams or services would return Requests that did not have either set against them {KE00152531}
• The substate name was not populated when creating or updating an Asset {PM00154729}
• Space characters could sometimes be lost when composing an email in preview mode {PM00154488}
• Issue raising linked Requests through the business process for some Catalog Items {PM00154743}
• You cannot use a shared view as your Request List home view{PM00154827}
• Activities created against an Asset will now show their name instead of their ID