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Manage CI Visibility for Contacts (External Customers)


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Hi Team,

Is there a way to manage Catalog Item visibility for contacts other than adding them in one by one?

The scenario is that I have around 300 out of 1000 contacts that need to have access to a particular Catalog item:


I can use contact to add them in one by one - but every time I add a new CI, I have to do the same thing again and it takes far too long

I cannot use Organization as not everyone from a particular Organization is amongst the 300. (Only certain people in an organization have access to certain Service Request CIs as they are authorized within an organization to request for reports to be created, new users, etc)

Many Thanks,


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