Error: The text size provided (257) is greater than the maximum

[Shamaila.Yousaf]

Hi

Calls are being logged on the service portal by our users,  I have has 2 calls where the message appears with the message below - never had this issue occur so not sure if something has been amended our end recently.

If the user exceeds the limit one would assume that the system would mention this on screen and not allow the call to be logged.

At present I can not get into these calls as the screen tries to load without any success.

 

Let me know the best way forward so we can make any changes accordingly.

 

Regards

 

 

[Shamaila.Yousaf]

Can anyone help us with this at all please?

 

Thanks