Shamaila.Yousaf Posted December 4, 2018 Share Posted December 4, 2018 Hi Calls are being logged on the service portal by our users, I have has 2 calls where the message appears with the message below - never had this issue occur so not sure if something has been amended our end recently. If the user exceeds the limit one would assume that the system would mention this on screen and not allow the call to be logged. At present I can not get into these calls as the screen tries to load without any success. Let me know the best way forward so we can make any changes accordingly. Regards Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted December 7, 2018 Author Share Posted December 7, 2018 Can anyone help us with this at all please? Thanks Link to comment Share on other sites More sharing options...
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