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New Update: Hornbill Service Manager (1379)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1379) has been released to live.

Change Log for this release are as follows:


  • NEW: Ability to include Charts when sharing a View in the Request List {CH00148537}
  • NEW: Assets - Create a summary area per asset with key (customer definable) fields {CH00132408}
  • NEW: The values of Progressive Capture questions can now be used in the business process to make decisions {CH00151080}


  • FIX: Show an error when an email is not sent due to insufficient rights {PM00153275}
  • FIX: Custom prefix for Requests reference is not correctly applied {PM00153412}
  • FIX: Within Response/Resolution flag can be incorrectly set during resolution when SL is changed {PM00151385}
  • FIX: Requests not resolving via BPM when no owner and manual setting is set {PM00153250}
  • FIX: Change how ProCap payload is handled for questions with commas in them {KE00152599}
  • FIX: Site searching in asset details does not work in IE {PM00152784}
  • FIX: Improved the auto-complete when using "Get All Sites" data provider in Progressive Capture
  • FIX: When an organisation is excluded from a catalog visibility and a contact for that organisation is not excluded, the contact was not able to see the catalog {PM00153485}
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